Refund Policy

Try It Before You Subscribe

Elimin8 is free to download, and manual logging, symptom and bowel tracking, the pattern engine, and the elimination planner all work without paying anything. A subscription adds photo and voice meal logging and a monthly AI food scan allowance, so you can decide whether those shortcuts are worth it before you buy.

All Sales Are Final

Because a subscription grants immediate access to AI food recognition which costs us money on every scan subscription charges are non-refundable once a billing period has started. If your plan includes a free trial, you can cancel at any point during the trial without being charged.

Statutory Rights

If you are a consumer in the UK or EU, you have a statutory right to cancel a digital purchase within 14 days. By subscribing you agree that we start supplying the Service immediately, which means that right ends once you begin using it. Nothing in this policy removes rights you have under mandatory consumer law.

Cancelling Your Subscription

• You can cancel anytime from your account settings (web) or through the App Store / Google Play (mobile).
• Your subscription stays active until the end of the current billing period cancelling does not trigger a prorated refund for the unused portion of that period.
• Once the period ends, your plan will not renew and your account returns to the free tier. Your diary, your patterns, and your elimination plan are unaffected they stay on your device and in your account, and logging, tracking, and the pattern engine keep working.

AI Scan Allowance

Each active subscription includes a monthly allowance of AI food scans used for photo and voice meal logging. Scans have no cash value, cannot be purchased separately, transferred, or exchanged for cash, and unused scans do not carry over once your allowance resets at the start of a new billing period.

Payment Processing

Web subscriptions are processed securely by Stripe; we do not store your full card details. Mobile subscriptions are processed by Apple or Google through their respective in-app purchase systems, and refunds for those charges are theirs to grant, not ours.

• If you believe you were charged in error for a web subscription, contact us at billing@elimin8.io and we'll investigate.
• For charges made through the Apple App Store, request a refund via Apple's reportaproblem.apple.com.
• For charges made through Google Play, request a refund through Google Play's order history.

Contact Us

Questions about this Refund Policy? Contact us at billing@elimin8.io.